Shipping Policy – Gelati
Effective Date: February 27, 2025
At Gelati, we strive to provide a seamless and efficient shipping experience for all of our customers. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and fees for all orders placed on our website https://getali.xyz.
1. Shipping Methods and Costs
We offer several shipping options to meet your needs, including standard, expedited, and express shipping. Shipping costs are calculated based on your order’s size, weight, and delivery destination.
- Standard Shipping:
This option typically takes 2-4 business days within the United Kingdom. - Expedited Shipping:
Faster delivery within 1-2 business days (available for domestic orders). - Express Shipping:
For urgent orders, we offer express delivery, generally within 1 business day, depending on your location.
International Shipping:
We ship to most countries worldwide. International shipping costs and delivery times vary based on the destination and weight of the order.
2. Shipping Timeframe
- Order Processing Time:
Orders are processed within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed the next business day. - Delivery Time:
- Domestic UK Orders: Typically take 2-4 business days for standard delivery.
- International Orders: Delivery may take 5-10 business days, depending on the destination. Customs clearance may cause additional delays.
You will receive a tracking number once your order has been dispatched, so you can monitor your shipment in real-time.
3. Shipping Restrictions
- Shipping Locations:
We offer shipping to most international destinations. However, there are some locations where we may be unable to deliver due to shipping restrictions. If your location is unavailable for shipping, you will be notified at checkout. - P.O. Boxes and APO/FPO Addresses:
Currently, we do not offer shipping to P.O. Boxes or APO/FPO addresses. Please use a physical address for delivery.
4. Shipping Fees
- Free Shipping:
We offer free standard shipping on orders over $100 within the United Kingdom. - Shipping Fees for International Orders:
Shipping fees for international orders are calculated at checkout based on the weight and destination of your order.
5. Order Tracking
Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number to track the status of your shipment via the carrier’s website or our order tracking page.