Payment Policy – Gelati

Effective Date: February 27, 2025

At Gelati, we are committed to providing a secure, efficient, and user-friendly payment process. This Payment Policy outlines the payment methods accepted, payment processing, and security measures to ensure your transaction experience is smooth and protected.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit/Debit Cards:
    We accept Visa, MasterCard, American Express, and Discover credit/debit cards.
  • PayPal:
    A secure and widely used payment option, allowing you to pay using your PayPal balance or linked bank account.
  • Bank Transfer:
    For larger or special orders, we also accept bank transfers (this may be subject to additional processing time).
  • Buy Now, Pay Later:
    We offer flexible payment options via Klarna or Afterpay (where available), so you can pay in installments.

2. Payment Processing

  • Order Confirmation:
    Once your payment is processed, you will receive an order confirmation email that includes the details of your order and payment.
  • Payment Authorization:
    Payments are securely processed through encrypted channels via trusted third-party payment providers. Gelati does not store your payment information on our servers.
  • Payment Failure:
    If your payment fails, you will be notified, and you may attempt payment again using a different payment method. If the issue persists, please contact our customer support team for assistance.

3. Currency and Pricing

  • Currency:
    All prices on our website are listed in USD (United States Dollars).
  • Taxes:
    Applicable sales tax is calculated based on the shipping address and local tax laws. Taxes will be added during the checkout process.
  • Price Changes:
    Prices are subject to change without notice. However, once your order is confirmed, the price at the time of purchase is guaranteed.

4. Payment Security

  • Secure Transactions:
    We utilize SSL encryption (Secure Socket Layer) to ensure that all payment transactions are safe and secure.
  • Data Protection:
    We are committed to protecting your personal and payment information. All data is processed by trusted payment providers and is kept confidential.

5. Fraud Prevention

  • Anti-Fraud Measures:
    We take fraud prevention seriously and employ measures to monitor suspicious activities. We reserve the right to cancel or place a hold on transactions if fraudulent activity is suspected.
  • Identity Verification:
    For large or high-risk transactions, we may request additional information to verify the identity of the cardholder.

6. Refunds and Adjustments

  • Refund Processing:
    If a refund is applicable, it will be processed to the original payment method. Refunds may take 5-10 business days to reflect in your account, depending on the payment method.
  • Payment Errors:
    If you notice any discrepancies in charges or payments, please contact our customer support team immediately so we can assist with any necessary adjustments.

7. Payment Issues and Disputes

  • Payment Issues:
    If you experience issues with your payment, such as billing errors or payment failures, please contact us for assistance.
  • Chargebacks:
    If a chargeback is filed with your credit card provider, your Gelati account may be suspended or terminated. We encourage customers to reach out to us first to resolve any payment disputes.

8. Changes to the Payment Policy

Gelati reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about payments or billing, please feel free to contact our customer support team:
📧 Email: info@getali.xyz
📞 Phone: 079 1487 7312
🌍 Website: https://getali.xyz

Thank you for shopping with Gelati!
We are committed to providing you with a secure and seamless payment experience.