Refund and Return Policy – Getali

Effective Date: February 27, 2025

At Getali, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure a hassle-free experience.

1. Return Policy

You may return unused and unworn items within 7 days of receiving your order, subject to the following conditions:

  • The product must be in original packaging, with all tags and labels intact.
  • The item must be unused and in a resellable condition.
  • Non-returnable Items: Personalized or final sale items cannot be returned.

To initiate a return, please contact our customer support team within 7 days of receiving the product at info@getali.xyz or 079 1487 7312.

2. Exchange Policy

If you wish to exchange an item for a different size or color, you can do so within 7 days of receiving your order. The item must meet the same conditions as a return:

  • Unused, unworn, and in original packaging.
  • For exchanges, please contact us to arrange a replacement or credit for the return.

3. Refund Policy

Once your returned item is received and inspected, we will process your refund to the original payment method.

  • Refund Processing Time: Please allow 7-10 business days for the refund to be credited to your account after we have received the returned item.
  • Shipping Fees: Shipping costs are non-refundable, except for cases where the return is due to incorrect or damaged items.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund depending on your preference.

  • Damaged Items: Please provide images of the damage or defect when contacting customer support.
  • Wrong Items: If the wrong product was sent to you, we will cover the return shipping costs.

5. How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  1. Contact Customer Support at info@getali.xyz or 079 1487 7312 within 7 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
  3. Our customer service team will provide you with return instructions and a return authorization number.
  4. Ship the Product: Use a trackable shipping service to return the item. Keep your tracking number for your records.
  5. Once we receive the returned product, we will process your exchange or refund promptly.

6. Shipping Costs

  • Return Shipping Costs: The customer is responsible for the return shipping fee unless the return is due to a damaged or incorrect product.
  • Original Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part.

7. Contact Us

If you have any questions or need assistance with returns or exchanges, please contact us:
📞 Phone: 079 1487 7312
📧 Email: info@getali.xyz
🌍 Website: https://getali.xyz

Thank you for shopping with Getali! We are committed to making your shopping experience as smooth and enjoyable as possible.